FAQs

  • We suggest placing your order ahead of time. Kindly view the R Catalog page to see the instruction on how to do so.

  • Our Standard turnaround time is 2-3 weeks for most orders (possibly sooner, not guaranteed). Larger orders may require more production time!

  • Yes! If you require a rush order, kindly inquire via our form and we maybe able to fit you in for an additional rush fee.

    We cannot rush Big orders!

  • All portable arch’s have a thin line through the middle that splits the arch’s in half to make them portable.

  • Please use your backdrop(s) wisely, it is important to handle them with care. Safe handling and moving of your props begin with basic understanding of how a piece is constructed, especially our portables. By far the most predominant damage to backdrops are caused by poor choices its users and caretakers make through misunderstanding the nature of our wooden props.

    And ALWAYS plan carefully when transporting your props from one event to another event. Careless use and handling can damage your prop(s).